Interparcel tracking not updating
Disputes are only in writing and it is impossible to actually talk to someone that can help.
If Interparcel were as quick to act in helping their customers and dedicate as much effort in the practice of good business ethics as they are to report and block negative reviews, There might just be less negative reviews. Delivery has been subcontracted to My Hermes without consultation. taking payment for their service, taking the goods and not fulfilling the contract in any way? Interparcel are a courier broker, so the sender would have selected Hermes when placing the booking on our website.Both regarding the return of an item due to problems beyond any customers control.First tracked, saw the issue, used webchat and was assured it will be dealt with.THE COMPANY AND REBECCA DYCKES WERE ABSOLUTELY EXCEPTIONAL AS WERE THE CARRIERS UPS.I BOOKED THE PARCEL ON FRIDAY AND IT WAS DELIVERED ON WEDNESDAY AT THE 3RD ATTEMPT. Hi Patricia, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future.The service you chose was a 1-3 working day delivery, this was collected on Monday, therefore was delivered on time - Thursday.
If no one is available at the time of delivery, the driver can take to a neighbor, the drivers do not have company phones I'm afraid. Used more than once and had more than one disappointing experience with Interparcel.
Michelle Stone Orpington Hi Michelle, Thank you for taking the time to leave us a review.
We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future.
This parcel should have been delivered in about a week, it is now over 4 months later and it has not shown up.
My customer has had to pay more money to get it back delivered to them (after they didn't pick up a parcel from the depo they were not notified about).
Please be advised that the item had already been with the delivery depot for a while before we received contact from yourself to track.